Shipping, Returns & Policies

During Covid- the only option is for isolated pickup.

Pickup Windows:

Monday 4pm-6pm

Wednesday 5pm-7pm

Saturday 11am-1pm

Customers must text 519-588-8471 10 mins before their arrival during the specified pickup windows and we will place their package outside.

Pick up location is at Bamboo Hair Salon 1601 Victoria St. N Kitchener, ON.

Shipping & Handling

Shipping is only available within Canada. Shipping rates are applied based on weight and location.

Orders will be shipped within 2 business days. Please make sure the shipping address is correct as we can’t redirect orders once they have been sent. In the case of an incorrect shipping address, additional costs will be incurred by the customer.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may occur.

Shipping to P.O. Boxes or Multiple Addresses

Orders shipped to P.O. Box addresses, rural postal codes and remote locations may take longer to arrive. Please allow additional time for orders shipped to these addresses.

Orders may only be shipped to one address. If you would like to order items that require shipping to multiple addresses, place separate orders for each address.

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated and displayed on the Order Summary page.

Returns & Exchanges

If there is an issue with an item you’ve purchased, please get in touch with us to arrange an exchange or return. Unused or damaged items can be exchanged or returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 – 3 business days for the refund to be processed and 3 – 5 business days for the refund amount to show up in your account. Refunds are contingent upon inspection of item(s) upon receipt back to Bamboo Hair Salon. Shipping fees are non-refundable.

Makeup, sale and pre-loved items final sale.

Returns should be sent to:  

Bamboo Hair Salon 1601 Victoria St. N Kitchener, ON.

You will be required to pay for return shipping costs.

Gift Cards

Gift card purchases with Life with Tiffany are only applicable to items under Life with Tiffany and not transferable to Bamboo Hair Salon products or services.